Privacy Policy

Drip Lab UK Mobile IV Privacy Policy

Effective Date: 01 January 2025
Website: www.driplabuk.com
Business Name: Drip Lab UK

At Drip Lab UK, we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect the data you provide to us through our website, services, and communications.

By using our website or booking our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

  • Full name
  • Contact details (email, phone number, address)
  • Date of birth
  • Emergency contact information

b. Health and Medical Information

  • Medical history and conditions
  • Allergies and medications
  • Health screening and consent forms
  • Treatment records

c. Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Cookies and usage data
2. How We Use Your Information

We use your data to:

  • Provide and personalise our services
  • Conduct pre-treatment medical assessments
  • Communicate regarding bookings and follow-ups
  • Maintain accurate clinical records
  • Improve website functionality and user experience
  • Comply with legal and regulatory obligations

We do not sell or share your personal data with third parties for marketing purposes.

3. Legal Basis for Processing

We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) under the following legal bases:

  • Consent – When you voluntarily submit your data
  • Contractual necessity – To fulfil your service requests or bookings
  • Legal obligation – To comply with regulatory and healthcare requirements
  • Legitimate interest – For business operations such as customer support and website analytics
4. How We Store and Protect Your Data

Your data is stored securely using encrypted systems and protected by access controls. We retain your data only for as long as necessary to provide our services and to comply with legal obligations, such as medical record retention requirements.

5. Sharing Your Information

Your data may be shared with:

  • Licensed medical professionals who assess or administer your treatment
  • Service providers (e.g. secure payment processors, booking systems)
  • Regulators or authorities where legally required

All third-party partners are contractually required to handle your data in compliance with data protection laws.

6. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccuracies in your data
  • Request the deletion of your data (where applicable)
  • Withdraw your consent at any time
  • Object to or restrict certain processing activities
  • Request a copy of your data in a portable format

To exercise your rights, please contact us at [email protected].

7. Cookies

Our website uses cookies to improve user experience and website performance. You can manage or disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to read their privacy policies before providing any personal data.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in the law or our practices. Updates will be posted on this page with the revised effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:

Drip Lab UK
85 Charlotte Street, London W1T 4PS
📧 Email: [email protected]
📞 Phone: +44 7380718494